At High Tiles, we understand the importance of receiving your order in pristine condition. If, unfortunately, you discover any damage within 48 hours of delivery, follow the steps below for a swift resolution: 

1. Initial Inspection: 

– Upon receiving your order, carefully inspect the tiles for any signs of damage. 

– In rare cases, tiles may break during transit due to roadway incidents. 

2. Reporting Process: 

– Report any damage promptly within the first 24 hours after delivery. 

– Contact Us, providing clear photos and videos showcasing the visible damage. 

3. Verification and Processing: 

– Our dedicated team will promptly review your damage report. 

– Upon successful verification, we will process your query as swiftly as possible. 

4. Replacement or Refund: 

– Once your damage report is verified, you will have the option of a replacement (subject to stock availability) or refund, according to your preference. 

5. Additional Assistance: 

– In challenging circumstances or for immediate assistance, feel free to reach out to us directly. 

– Chat with us on WhatsApp or give us a call, and our team will guide you through the resolution process. 

At High Tiles, we are committed to ensuring your satisfaction. We appreciate your cooperation in reporting any damage promptly, allowing us to provide you with a seamless resolution. Your trust in our products and services is our priority, and we strive to make your experience with High Tiles exceptional.