High Tiles Terms and Conditions 

1. Introduction 

1.1 Purpose of the Terms and Conditions 

These Terms and Conditions govern the use of High Tiles’ services and products, including our online store. They are intended to define the rights and obligations of High Tiles and its customers. 

1.2 Acceptance of Terms 

By using our services and products, you agree to these Terms and Conditions. If you do not agree, please do not use our services or products. 

2. Definitions and Interpretation 

2.1 Key Terms 

– “Tiles”: Refers to the products sold by High Tiles. 

– “Selling”: The act of providing Tiles to retail and wholesale customers. 

– “Online Store”: High Tiles’ e-commerce platform where Tiles are sold. 

– “Customer is Priority”: Our commitment to prioritize customer satisfaction. 

2.2 Interpretation Rules 

Unless the context otherwise requires, words in the singular include the plural and vice versa. 

3. General Conditions 

3.1 User Eligibility 

Users must be at least 18 years old and capable of entering into legally binding contracts to use our services and products. 

3.2 Compliance with Laws 

Users must comply with all applicable laws regarding their use of our services and products. 

3.3 Changes to Terms and Conditions 

High Tiles reserves the right to modify these Terms and Conditions at any time. We will notify users of any significant changes. 

4. Account and Registration 

4.1 Account Creation Requirements 

To use certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process. 

4.2 Account Responsibilities and Security 

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account. 

4.3 Termination of Account 

High Tiles reserves the right to terminate your account at any time for any reason, including but not limited to breach of these Terms and Conditions. 

5. Products and Services 

5.1 Description of Products and Services 

High Tiles offers a variety of Tiles for sale through our online store. We strive to describe our products as accurately as possible. 

5.2 Product Specifications and Variations 

Please note that the actual colour, size, and design of the Tiles may vary slightly from the images and descriptions provided on our online store. 

5.3 Availability of Products and Services 

Our product offerings and availability may vary from time to time. If a product is out of stock, we will notify you when it becomes available again. 

5.4 Custom Orders 

We accept custom orders. Please contact us for more information. 

6. Pricing and Payment 

6.1 Product Prices and Taxes 

All prices listed on our online store are exclusive of any applicable taxes. The total price, including taxes, will be displayed at checkout. 

6.2 Payment Methods 

We accept various payment methods, including credit cards and PayPal. Please refer to our Payment Methods page for more information. 

6.3 Billing and Invoicing 

Upon successful completion of your purchase, an invoice will be sent to the email address provided during account registration. 

6.4 Price Changes 

High Tiles reserves the right to change the prices of our products at any time without prior notice. 

7. Ordering and Delivery 

7.1 Order Process 

You can place an order by selecting the desired product and quantity, adding it to your shopping cart, and proceeding to checkout. 

7.2 Order Acceptance and Confirmation 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. High Tiles reserves the right to accept or decline your order for any reason. 

7.3 Delivery Terms and Conditions 

Delivery times vary depending on the delivery location and the size of the order. Please refer to our Delivery Information page for more details. 

7.4 Shipping Costs and Timeframes 

Shipping costs and timeframes depend on the delivery location and the size of the order. These will be displayed at checkout. 

7.5 Title and Risk of Loss 

All items purchased from High Tiles are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. 

8. Cancellations, Returns, and Refunds 

8.1 Cancellation Policy 

You may cancel your order within 24 hours of placing it, provided that it has not already been shipped. 

8.2 Return Process and Conditions 

If you are not satisfied with your purchase, you may return the product within 30 days of receipt at your own cost, provided that it is in its original condition. 

8.3 Refund Eligibility and Processing 

Once we receive your returned product and confirm that it is in its original condition without an opened box or any damage, we will process your refund. The refund will be made to your original payment method. 

9. Warranties and Guarantees 

9.1 Product Warranties 

Our Tiles come with a one-year warranty against manufacturing defects. 

9.2 Disclaimer of Additional Warranties 

Except for the warranty mentioned above, High Tiles offers no other warranties, express or implied. 

9.3 Warranty Limitations 

The warranty does not cover damage resulting from improper use or installation. 

10. Limitation of Liability 

10.1 Scope of Company’s Liability 

High Tiles will not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of our products or services. 

10.2 Indemnification 

You agree to indemnify and hold High Tiles harmless from any claims, damages, losses or costs resulting from your violation of these Terms and Conditions. 

10.3 Force Majeure 

High Tiles will not be liable for any failure to fulfil its obligations due to circumstances beyond its reasonable control.  

11. Intellectual Property 

11.1 Intellectual Property Rights 

All intellectual property rights in our products, services and the content on our website are owned by or licensed to High Tiles. 

11.2 Prohibited Use of Intellectual Property 

You may not use any of our intellectual property rights without our prior written consent. 

12. User Obligations and Conduct 

12.1 Permissible Use of the Website and Services 

You agree to use our website and services for lawful purposes only. 

12.2 Prohibited Activities 

You may not engage in any activities that interfere with or disrupt our website or services. 

12.3 User-Generated Content and Conduct 

You are solely responsible for any content you post on our website and for your conduct while using our services. 

13. Privacy and Data Protection 

13.1 Data Collection and Use 

We collect and use your data in accordance with our Privacy Policy. 

13.2 Data Protection Rights 

You have certain rights regarding your personal data, as described in our Privacy Policy. 

13.3 Cookie Policy 

We use cookies on our website to improve user experience, in accordance with our Cookie Policy. 

14. Third-party Links and Services 

14.1 Third-party Services 

Our website may contain links to third-party websites or services that are not owned or controlled by High Tiles. 

14.2 No Endorsement or Liability for Third-party Services 

High Tiles does not endorse any third-party websites or services and is not responsible for any damage or loss caused by the use of these third-party services. 

15. Dispute Resolution and Governing Law 

15.1 Governing Law 

These Terms and Conditions are governed by the laws of the United Kingdom. 

15.2 Jurisdiction 

Any disputes arising out of these Terms and Conditions will be subject to the jurisdiction of the courts of the United Kingdom. 

15.3 Dispute Resolution Mechanisms 

If a dispute arises, we strongly encourage you to first contact us directly to seek a resolution. 

15.4 Arbitration Agreement 

If we cannot resolve a dispute amicably, you agree to resolve any dispute related to these Terms and Conditions through final and binding arbitration. 

16. Miscellaneous Provisions 

16.1 Severability 

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. 

16.2 Waiver 

No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. 

16.3 Assignment 

You may not assign any of your rights or obligations under these Terms and Conditions without our prior written consent. 

16.4 Entire Agreement 

These Terms and Conditions constitute the entire agreement between you and High Tiles and supersede any prior agreements. 

16.5 Contact Information 

If you have any questions about these Terms and Conditions, please Contact Us at [info(@)hightiles.co.uk] 

17. Amendment and Termination 

17.1 Right to Amend Terms 

High Tiles reserves the right to amend these Terms and Conditions at any time. 

17.2 Effective Date of Amendments 

Amendments to these Terms and Conditions will take effect immediately upon their being posted on our website. 

17.3 Termination of Terms 

High Tiles reserves the right to terminate these Terms and Conditions at any time, with or without notice. 

18. Acknowledgement and Consent 

18.1 Acknowledgement of the Terms 

By using our services, you acknowledge that you have read and understood these Terms and Conditions. 

18.2 Consent to the Terms 

By using our services, you consent to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our services. 

19. Effective Date 

These Terms and Conditions are effective as of the date you first use our services and remain in effect until they are terminated or updated. 

20. Signature 

By using our services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.